On October 13, 2025, Salesforce announced the global launch of its powerful new AI agent platform, Agentforce 360, marking a major milestone in enterprise AI software. Building on over a year of innovation and customer deployments, Agentforce 360 is designed to seamlessly connect human workers, AI agents, and organizational data on one trusted platform—transforming traditional workflows into highly intelligent, automated processes.
This ambitious rollout brings next-generation AI capabilities to over 12,000 customers worldwide, including notable names like Reddit, OpenTable, and Adecco. By integrating advanced reasoning AI models from Anthropic, OpenAI, and Google Gemini, along with new voice and conversational features, Salesforce is positioning itself as a leader in the fast-growing agentic AI market.
What Is Agentforce 360?
Agentforce 360 is Salesforce’s flagship AI agent platform, representing the future of business operations—an “Agentic Enterprise” constellation where AI elevates human potential and unlocks new productivity. The platform combines:
- Agentforce Platform: Enterprise-grade tools for building, deploying, and governing AI agents—complete with a new conversational builder, hybrid reasoning, and voice interaction.
- Data 360: A unified, trusted data layer providing agents with rich, governed context, empowered by innovations like Intelligent Context and Tableau Semantics for analytics.
- Customer 360 Apps: Business logic and memory powering agents to deeply understand customers, workflows, and company processes.
- Slack: Positioned as the agentic OS, Slack serves as the conversational interface where humans and agents collaborate in real time.
Together, these components enable enterprises to deploy intelligent AI agents that proactively automate routine tasks, elevate decision-making, and foster seamless human-AI teamwork.
Key Features and Capabilities
1. AI Agent Builder for Everyone
Agentforce Builder offers a user-friendly low-code environment to customize AI agent behaviors using natural language descriptions and drag-and-drop workflows. It supports pro-code extensions for advanced developers, enabling broad adoption by non-technical users and engineers alike.
2. Advanced Reasoning Models
Agentforce 360 integrates reasoning AI from Anthropic, OpenAI, and Google Gemini, allowing agents to think before acting, analyze complex data, and handle conditional logic through Agent Script (coming in beta November 2025).
3. Voice and Conversational AI
New voice capabilities support natural, real-time AI-human conversations inside Slack and other Salesforce apps, making workflows intuitive and responsive.
4. Deep Slack Integration
Slack, as the “agentic OS,” is now deeply integrated with Salesforce core apps—Sales, IT, HR, and others—offering personalized AI assistance, enterprise search, and automated task execution within users’ everyday communication flow.
Business Impact and Adoption
Organizations using Agentforce 360 report:
- Improved employee productivity through AI-assisted work.
- Faster response times and customer satisfaction in service centers.
- Enhanced inter-department collaboration via unified AI agents and Slack interfaces.
Salesforce CEO Marc Benioff notes:
“We’re entering the age of the Agentic Enterprise—where AI elevates human potential like never before. Agentforce 360 connects humans, agents, and data on one trusted platform, helping every employee and every company achieve more than they ever thought possible.”
The Road Ahead
After a successful year of iterative releases—Agentforce 1 in October 2024, Agentforce 2 in December 2024, Agentforce 2dx in March 2025, and Agentforce 3 in June 2025—Salesforce’s Agentforce 360 represents the culmination of these efforts, prepared for widespread enterprise adoption and scale. Salesforce continues to expand the ecosystem with partners and third-party integrations, investing heavily in AI governance, compliance, and extensibility.